Team Lead Service Management

DISCOVER A BRIGHTER FUTURE 

At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there’s no better place to make a genuine difference. Together we’re making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we’ll support you every step of the way to learn, grow and succeed. So join us, step towards a brighter future and leave your legacy.

ABOUT CANNINGTON 

Our Cannington operation is one of the world's largest producers of silver and lead.  Located in northwest Queensland, Cannington boasts an underground mine and processing facility situated approximately 800 kilometres west of Townsville and a concentrate handling facility at the Port of Townsville.

Flights are direct to the onsite airport, and the mine is only 3.5 km from camp—the perfect distance for a sunset walk or run home along a purpose-built walking track. The onsite accommodation includes meal services, sports/gym facilities, swimming pool, music room, and social area.

WHAT SOUTH32 OFFERS

• 26 weeks full-paid, or 52 weeks half-paid parental leave for primary carers
• 14% Superannuation
• Ability to purchase up to 4 weeks of additional annual leave
• Annual short-term incentive bonus that recognises both your individual performance and the overall success of the business
• Education assistance up to $8000 per year

ABOUT THE ROLE 

This role is a Permanent position on a 4:3 Monday-Thursday roster, FIFO from Brisbane and Townsville, or DIDO from Mount Isa, Cloncurry and McKinlay shires.

As the Team Lead Service Management, you will be responsible for leading the service relationship between Technology and site operations, ensuring services meet operational needs while fostering continuous improvement and a strong safety culture.

Other key responsibilities include, but aren’t limited to: 

• Manage ITIL processes (incident, problem, change, service request) to support operational outcomes
• Partner with operational teams to align service delivery with business needs
• Identify and implement service improvements with business and tech teams
• Build vendor relationships and manage procurement and licensing

ABOUT YOU 

You will have experience and demonstrate capability in the following: 

• Proven experience managing service delivery from the client or operations side in an outsourced environment
• Deep understanding of IT service management frameworks and tools
• Communicating effectively across technical and non-technical teams
• Familiar with managing budgets, including software licensing and procurement
• Driving improvement with curiosity, flexibility, and problem-solving

Qualifications for this position are: 

• Certification in Service Management or Technology e.g. ITIL (desirable)
• Relevant tertiary qualification in Technology or related discipline (desirable)
• Current driver’s licence

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

This job advert will close on Sunday 17th August 2025.